- WordPress Plugin
Modern WordPress Helpdesk & Knowledgebase
A powerful support ticket system designed to streamline customer support directly inside WordPress. No per-seat pricing.
Trusted by teams at
- WordPress Plugin
Built for modern support
Every feature designed to reduce resolution time and increase customer satisfaction.
Ticket Management
Track and manage customer requests with a powerful ticket system. Prioritize, categorize, and resolve issues efficiently.
- Priority levels & status tracking
- Custom fields & categories
- Ticket merging & splitting
- Internal notes for agents
Knowledgebase System
Create organized documentation and help articles that reduce ticket volume.
- Category & tag organization
- Search-optimized articles
- Article feedback & ratings
- Embedded media support
Agent Management
Assign tickets to agents and departments for efficient routing.
- Role-based permissions
- Department assignment
- Workload balancing
- Performance tracking
Customer Portal
Branded frontend portal where customers can view tickets and submit new ones.
- Branded experience
- Ticket history & replies
- File attachment support
- User registration
Email Automation
Custom email templates with dynamic placeholders for notifications.
- Template builder
- Dynamic placeholders
- Auto-notifications
- Custom SMTP support
Canned Replies
Save time with predefined responses to frequently asked questions.
- Category organization
- Dynamic variables
- Quick insert
- Team sharing
Analytics Dashboard
Track ticket performance, agent productivity, and customer satisfaction.
- Real-time metrics
- Custom date ranges
- Export reports
- Agent leaderboard